PocketClients Privacy Policy

Effective Date: March 6, 2026

Introduction

PocketClients is a mobile CRM application designed for solo service professionals to manage their client relationships, appointments, invoices, and communications. This privacy policy explains how we handle your data.

Your data stays on your device. PocketClients stores all your business data locally on your phone. We do not upload, sync, or store your client information on any external servers.

Data we collect

PocketClients collects and stores the following information locally on your device:

•⁠ ⁠Client Information: Names, phone numbers, addresses, and notes

•⁠ ⁠Appointment Data: Dates, times, descriptions, and associated photos

•⁠ ⁠SMS Message Content: For automated appointment reminders and follow-ups

•⁠ ⁠Contacts (Optional): When you choose to import contacts from your device

App Permissions

PocketClients requests the following permissions:

•⁠ ⁠Contacts: To import client information from your device contacts (optional)

•⁠ ⁠Notifications: To alert you about upcoming appointments

•⁠ ⁠SMS: To send automated appointment reminders and follow-up messages to your clients

All permissions are used solely for the stated purposes and to provide the app's core functionality.

How We Store Your Data

All your data is stored locally on your device in an encrypted database. We use industry-standard AES-256 encryption to protect your information.

Android Backup: On Android devices with a lock screen (PIN, pattern, or password), your app data is automatically backed up to your Google Drive using client-side encryption. This means your backup data is encrypted with a key derived from your lock screen credentials before it leaves your device, and Google cannot read it. Backups are only enabled on devices that support encryption (Android 9+).

Data Sharing

We do not sell or rent your personal data. The following third-party services receive limited data as part of delivering features:

•⁠ ⁠Twilio: When you send an automated SMS, the recipient's phone number and message content are transmitted to Twilio for delivery.

•⁠ ⁠Firebase Authentication: An anonymous device identity is created silently on first launch to authenticate SMS relay requests. No personal information is linked to this identity unless you choose to link an email address for account recovery.

•⁠ ⁠RevenueCat: Manages subscriptions and in-app purchases (such as SMS credit top-ups). RevenueCat receives a randomized app user ID and purchase transaction data to verify entitlements. No personal information beyond what the App Store or Google Play provides during a purchase is shared with RevenueCat.

Beyond these services, your client information, appointment details, and message content remain on your device.

Analytics and Crash Reporting

To improve app quality and user experience, we collect anonymized usage data and crash reports. All data is completely anonymous and cannot be linked back to you or your clients.

We use the following services:

•⁠ ⁠PostHog: Anonymized product analytics to understand how features are used and identify areas for improvement. This includes screen views, button clicks, and general app interactions.

•⁠ ⁠Firebase Crashlytics: Anonymous crash reports to identify and fix bugs.

The anonymized data collected includes:

•⁠ ⁠Device type and operating system version

•⁠ ⁠App version and crash stack traces

•⁠ ⁠Feature usage patterns (e.g., which screens are visited)

•⁠ ⁠Performance metrics (e.g., app load times)

⁠*IMPORTANT:* No personal data, client information, phone numbers, addresses, message content, or any identifiable information is ever included in analytics or crash reports. All analytics data is fully anonymized before being sent.

Your Rights

You have full control over your data:

•⁠ ⁠Delete: Remove any client, appointment, or message at any time

•⁠ ⁠Export: Your data is yours and can be viewed within the app

•⁠ ⁠Backup Control: You can disable automatic backups in your device settings

•⁠ ⁠Uninstall: Removing the app deletes all locally stored data

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy in the app and updating the effective date.

Contact Us

If you have questions about this privacy policy or our data practices, please contact us at:

✉️ Email: support@pocketclients.app